Get in Touch
Choose the best way to reach our support team
Frequently Asked Questions
Quick answers to the most common questions
How do I cancel my subscription?
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On iOS: Open Settings → tap your name → Subscriptions → HoofScore → Cancel Subscription.
On Android: Open Google Play → tap your profile icon → Payments & subscriptions → Subscriptions → HoofScore → Cancel Subscription.
Cancellations take effect at the end of your current billing period. You retain access until then.
On Android: Open Google Play → tap your profile icon → Payments & subscriptions → Subscriptions → HoofScore → Cancel Subscription.
Cancellations take effect at the end of your current billing period. You retain access until then.
Can I get a refund?
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Refund requests are handled by Apple or Google depending on where you made your purchase:
iOS: Visit reportaproblem.apple.com
Android: Contact Google Play support at support.google.com/googleplay
We are unable to process refunds directly, as all payments are managed by the respective app store.
iOS: Visit reportaproblem.apple.com
Android: Contact Google Play support at support.google.com/googleplay
We are unable to process refunds directly, as all payments are managed by the respective app store.
My subscription isn't active after purchase. What do I do?
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Try the following steps:
1. Force-close the app and reopen it
2. Go to Settings → Account → Restore Purchases
3. Ensure you are signed in with the same Apple ID or Google account used for the purchase
4. Check your internet connection
If the issue persists, contact us at hello@hoofscore.com with your purchase receipt.
1. Force-close the app and reopen it
2. Go to Settings → Account → Restore Purchases
3. Ensure you are signed in with the same Apple ID or Google account used for the purchase
4. Check your internet connection
If the issue persists, contact us at hello@hoofscore.com with your purchase receipt.
How accurate is the AI hoof analysis?
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Our AI model is trained on a large dataset of hoof images and is designed to provide helpful guidance. However, it is an assistive tool — not a replacement for professional veterinary or farrier assessment. Always consult a qualified professional for important health decisions about your horse.
How do I delete my account and data?
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You can request account deletion directly within the app:
Go to Settings → Account → Delete Account.
This will permanently delete your account and all associated data within 30 days. Alternatively, email us at hello@hoofscore.com with the subject "Account Deletion Request".
Go to Settings → Account → Delete Account.
This will permanently delete your account and all associated data within 30 days. Alternatively, email us at hello@hoofscore.com with the subject "Account Deletion Request".
I forgot my password. How do I reset it?
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On the login screen, tap "Forgot Password?" and enter your registered email address. You will receive a one-time password (OTP) to reset your password. OTPs expire after 10 minutes.
Reporting a Bug or Issue
Help us improve by reporting problems you encounter
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1Describe the issueWhat happened, what you expected, and the steps to reproduce it
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2Include your device infoDevice model, OS version, and HoofScore app version
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3Attach screenshotsIf applicable, screenshots help us understand and resolve the issue faster
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4Send to supportEmail all the above to hello@hoofscore.com
⏰ Support hours: Monday–Friday, 9 AM–6 PM PST. We aim to respond to all enquiries within one business day.